Integrated Management System (IMS)
The Response Cleaning Integrated Management System (IMS) consists of a series of documents and manuals that are represented as a pyramid of Policies, objectives, targets and strategic documents, flowing into operational manuals for procedural information at all levels with in the organisation.
The Integrated Management System [IMS) is the electronics management system and is the underpinning system that draws the business management of the Response Cleaning functions pertaining to quality of service, OH&S compliance and environmental management together. The function of the IMS is to provide general policies and procedures for the delivery of the Response Cleaning range of cleaning and maintenance support services in accordance with Australian Standards, Legislation, Codes of Practice and general business practices. The IMS provides the basis for Response Cleaning to operate in a safe, professional and profitable manner while conforming with the quality, safety and environmental standards as they apply to the cleaning industry. The company's specific aims and policies on quality, safety and environmental management are contained within the IMS pyramid.
The IMS is managed electronically using the Response Cleaning Intranet, accessible from head or support offices, site and subcontractor locations (with appropriate electronic mechanisms and access permissions). The core of the Response Cleaning Intranet is the Management System which holds the controlled/ approved IMS documents. Documents are accessed via browsing the categories within the structure or using the search engine. All documents that are within the Management System on the Intranet shall be considered current and applicable to the operations of Response Cleaning, irrespective of whether they are expressly referenced in this or any other manual or plan.